Shipping Policy

At Habitat Store, we’re committed to making your shopping experience as thoughtfully designed as our home essentials. Below you’ll find all the details about our shipping and returns policies to help you shop with confidence.

Shipping Information

We deliver worldwide (excluding Asia and some remote areas) using trusted carriers to ensure your items arrive safely and on time.

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx (delivery within 10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (delivery within 15-25 business days after shipping)

Processing Time:

All orders are processed within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.

Returns & Exchanges

We want you to love every Habitat Store purchase. If you’re not completely satisfied, our straightforward returns process makes it easy.

Our Return Policy:

• Returns accepted within 15 days of delivery
• Items must be unused, in original condition with all tags attached
• Original packaging and proof of purchase required

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns on:

• Bedding (including duvets, bed sheets, and duvet covers)
• Cushions
• Cookware

Exceptions are made for damaged or defective items – please contact us immediately if this occurs.

How to Return an Item:

1. Initiate your return: Email our customer care team at [email protected] within 15 days of delivery with your order number
2. Prepare your package: Securely repack the item(s) in original packaging with all tags attached
3. Ship your return: Send to our returns center at:
   Habitat Store Returns
   1944 Moore Avenue
   Fort Worth, TX 76104
   United States
4. Track your return: We recommend using a trackable shipping service

Exchange Process:

To exchange an item for a different size, color, or product:

• Follow the standard return process above
• Include a note specifying your desired exchange item
• Once received, we’ll process your exchange and ship the new item

Note: Price differences will be refunded or charged accordingly.

Return Shipping Costs:

• Returns due to our error (wrong or damaged item): We cover return shipping
• Other returns: Customer responsible for return shipping fees

Refund Information:

• Processing time: 3-5 business days after we receive your return
• Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing: Allow 7-10 business days for the refund to appear in your account

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost.