Welcome to Habitat Store’s FAQ section. We’ve compiled answers to common questions about our thoughtfully designed home essentials, delivery options, and customer service policies. If you don’t find what you’re looking for, please contact our team at [email protected].
About Habitat Store
What kind of products does Habitat Store offer?
We specialize in curated home essentials that tell your home’s unique story. Our collection includes:
- Furniture: Armchairs, corner sofas & chaise, footstools & pouffes
- Bedding: Bed sheets, duvet covers & sets, bedspreads & throws, cushions
- Lighting: Ceiling lights, floor lamps, bathroom lights, kids lighting
- Kitchen & Dining: Cookware, glassware, kitchen accessories
- Home furnishings and inspiration pieces
What is Habitat Store’s design philosophy?
We believe your home tells your story. Our products are carefully selected for their quality, thoughtful design, and ability to help you create a personal sanctuary. From statement lighting to cozy bedding, each piece is chosen to help you write the next chapter of your home’s narrative.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save favorites, and check out faster in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to get your home essentials to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
Shipping & Delivery
Where does Habitat Store ship?
We ship globally to most regions, excluding some parts of Asia and remote areas. You can check if we deliver to your location during checkout.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders $50+, via EMS, delivered within 15-25 business days after processing
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can follow your home essentials on their journey to you, just like tracking guests coming to visit your beautifully designed space.
Do you offer expedited shipping?
Currently, we don’t offer expedited shipping options. Our standard shipping via DHL or FedEx is our fastest available service (10-15 business days after processing).
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, you may return it for a refund or exchange. Please contact our customer care team at [email protected] for return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In those cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.
Product Care
How should I care for my bedding products?
Our bedding products typically require gentle machine washing in cold water and tumble drying on low. Specific care instructions are included with each product to help maintain their quality and comfort.
Are your lighting products hardwired or plug-in?
We offer both types of lighting solutions. Product descriptions specify whether a light is hardwired or plug-in. If you’re unsure, our customer care team can provide clarification before purchase.
Do you offer assembly services for furniture?
Currently, we don’t offer assembly services. Our furniture comes with clear assembly instructions, and most pieces are designed for straightforward home assembly.
Contact & Support
How can I contact Habitat Store?
Our customer care team is available via email at [email protected]. We typically respond within 24-48 hours. Our physical address is:
Habitat Store
1944 Moore Avenue
Fort Worth, TX 76104
United States
Habitat Store
1944 Moore Avenue
Fort Worth, TX 76104
United States
Do you offer design advice or product recommendations?
Absolutely! We’re passionate about helping you create a home that tells your story. Feel free to email us with your space details and style preferences, and we’ll provide personalized recommendations from our collection.
Thank you for choosing Habitat Store to help write the next chapter of your home’s story. We’re committed to providing thoughtful design and equally considerate service at every step.